the medieval helpdesk - deskside support!

imagining when the book format was the newest technology...

at the end (after subtitles end):
helpguy: Have you read the user manual?
Ansgar: Manual??
helpguy: There should be a user manual that comes with it. It must be this.
Ansgar: Oh yes. That one. But see, there you have the same problem again. Can't open it.
helpguy: Hmmm... I guess we should have thought of that.

(thanks to YouTube commentors for translation)